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_Mary_Y__Smith_
Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116099 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

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    B
    Blasco
    Participant
    October 27, 2009

    Hi all,

    i've got the same error with 2 new machines, here the specifications

    http://forums.adobe.com/thread/513267?tstart=0

    K
    Kuba_L_
    Participant
    July 24, 2009

    Hello guys,


    sorry I abandoned this forum for a long time. returned here only to check up if Adobe fixed the problem ... unfortunately deployed 9.1.2 update via AD/GPO (it makes a re-install and deletes exisiting keys from registry) to our LAN before reading thread hehe ... seems issue is still open (reader cannot open in any browser despite checking all boxes in Preferences).


    however I see that still same registry patches fix the problem.


    I uploaded a ZIP archive with registry patches ready to use to MediaFire, download it, extract and select either the x86 (win 2000/XP/Vista) or x64 (XP x64/Vista x64) and double-click it. agree for adding information to your system's registry. restart windows and see if it works for you.

    ZIP file is free of viruses, etc. SAFE. I tried attaching thiz zip archive here, bu forums do not allow me to.

    http://www.mediafire.com/?yjdiyr04uiy

    Corporations still can use Adobe Customization Wizard 9 for adding same missing Acrobat handler to destination registry (pointing to adobe reader executable) as deployment fix. on computers having Acrobat already installed such registry key already exists and points to Acrobat executable, once you apply registry patch it will overwrite switching to Adobe Reader 9 as a default PDF handler for browsers (not much of a difference).


    cheers.
    Kuba.

    B
    Blasco
    Participant
    October 27, 2009

    Hi all,

    i've got the same error with 2 new machines, here the specifications

    http://forums.adobe.com/thread/513267?tstart=0

    A
    AbsolutDan
    Participant
    June 2, 2009

    Since we all sometimes check everything else except the power cord, I submit this possible solution for those using the Adobe Customization Wizard to create a deployable package:

    In the "Online and Acrobat.com Features" section of the Customization Wizard, ensure that the option "When launching PDF in Internet Explorer, prompt user with Open/Save dialog" is unchecked... along with setting "Display PDF in browser" to "Enable" (or "Enable and Lock").

    Message was edited by: AbsolutDan

    A
    Anonymous
    July 17, 2009

    I suppose I've tried everything under the sun at this point to resolve:

    1. I've tried all the adjustments that have been mentioned but I still have my browser shut down every time I get into a pdf within the browser.

    2. I've tried to uninstall 9 but there's nothing to recognize it to uninstall it even though it is there becuase I use it.

         Tried add/remove programs

         Tried Windows Install Clean-up

    3. I can't even find anything but an upgrade of Reader 8 which it won't let me update to because I don't have a version to update from.

    Anyone have any ideas? I'm about at the end of this whole adobe road...

    Thanks,

    Tom

    K
    Kuba_L_
    Participant
    July 24, 2009

    ... forums do not allow attaching files ...

    mods can delete this one.

    _
    _wibowo_
    Participant
    April 3, 2009
    I have problem with my computer which installed Acrobat reader 8. When I click button on web or not that pdf pages will not open.
    T
    TylerDurden-td
    Participant
    May 17, 2009

    Installed trial APEX 9, it also broke Reader in any browser. (XP)

    Lame workaround: keep Reader 8 open and minimized while opening PDFs in browsers.

    _
    _mothomas_
    Participant
    April 3, 2009
    Reader 9.1 will not open PDFs from web. Running XP, IE7; click on web pdf file and a new browser window opens and only displays a blank page. I have the software switches in Reader set to open web files in Reader windows, but that does not happen. Saved pdfs on my desktop or elsewhere on the computer open fine; no web pdf pages will open.

    Thoughts?
    R
    rejohnson768607575
    Participating Frequently
    April 2, 2009
    Using the Adobe Customization Wizard 9 affected this. I found that changing the setting to choose Acrobat or Reader as the default viewer under Installation Options killed the ability to bring the PDF up in Internet Explorer. Leaving the option at the default (Installer will decide) works.

    Russell
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    _Joseph_trott_
    Participant
    April 2, 2009
    HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\7.0\Originals
    REGDWORD: bBrowserIntegration
    DATA = 0x00000000 (0)

    Change this from zero to one.

    Must be done while user is logged on.

    Or you could delete the registry Key, I would change it first.
    R
    Randar83705
    Participant
    February 25, 2010

    Thank you, Joseph. Post #129

    R
    RFNAPLES
    Participant
    March 25, 2009
    I was having the same problem, couldn't open pdf in browser. I have Windows Vista Ultimate-64 bit and Adobe Reader 9.1. Problem seemed to happen when I installed IE8 (worked under IE8 RC1). Now it works; here's what I did:

    1. I tried the suggestion #90 which at least allowed me to see the pdf in the reader but not in browser obviously.

    2. I then tried the suggestion #94 followed immediately by

    3. Reverse suggestion #90

    It now displays pdf in browser.
    _
    _BARTON_ASSASIN_
    Participant
    March 14, 2009
    hi im having problems opening pdf's in my emails (hotmail). i have uninstalled air and acrobat.com and re-installed 9.1 but still having problems. the download box appears and does nothing. no estimate time, destination or transfer rate. these are my wage slips so any help would be grand
    David_Batson
    David_Batson
    Participating Frequently
    March 12, 2009
    For Opera, check in Tools > Preferences > Advanced > Downloads. Type PDF in search box and uncheck "Hide files types opened with Opera". Highlight application/pdf then click on the Edit button. Check to see what the action is for the PDF file. It should be "Use plug-in".
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