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personeel sgdezaaier
Participant
November 8, 2021
Answered

request for signature doesn't work on acrobat desktop version / adobe acrobat pro dc with membership

  • November 8, 2021
  • 1 reply
  • 27345 views

Hello,

using Adobe acrobat PRO DC desktop version (membership/account/login) on my pc at work, I can't make a request for signature. When I open a document and choose"request signature", a dialog window opens but it stays empty. 

When I work with adobe acrobat online it works, but not on the desktop version.

On my other computer (home) it works both on the desktop program as online.

I work with chrome. I have already deleted and reinstalled the desktop version, restarted pc ... : no result.

Thanks to help me with this problem.

Dieter.

This topic has been closed for replies.
Correct answer personeel sgdezaaier

Hello,

 

request for signatures works suddenly. I've made an update of windows and now it works. Hopely it stays ok. I let you know.

 

Greetings. Dieter.

1 reply

Ria Tagra
Ria Tagra
Inspiring
November 10, 2021

Hi @personeel sgdezaaier 

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try with a different PDF file and check.
  2. What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed, go to Help > Check for Updates and reboot the computer once.
  3.  Please check for any missing/pending update for OS and try updating it and check.
  4.  Also check this feature using Acrobat online. Documentcloud.adobe.com, and do share the result with us.

 

You may also try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works. Try to sign out sign in. Close the  application from backend via task manager.

Also please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Ria

 

P
personeel sgdezaaierAuthor
Participant
November 11, 2021

Hello,

 

in attachment I send you the information of Adobe Acrobat pro DC. 

Answers on your questions:

1: with all pdf files

2: 2021.007.20099 + update ok.

3. updates windows ok

4. the online version of adobe acrobat : no problems, i can make requests for signatures, works 100% correct.

5. no result on removing "preferences" and restarting : request signature gives always the following hanging empty window:

6. I've created a 2nd account, start adobe acrobat pro dc with that account, same result :

 

I think it has something to do with putting the document on the adobe cloud. 

As this doesn't works, the program hangs on trying to put it on the cloud.

Are there things my administrator has to change to allow this writing to the adobe cloud ?

 

There's also a 2nd issue on "saving as" related to this cloud-connecting problem:

when i put in preferences/general/show online-saving on saving files : x : "saving as" doesn't work,

when i don't choose this showing of online-savings, saving as works. So I let it off : see screen shot:

 

Stays the mystery : Why does it work with the online version and not with the desktop program ?

 

Thanks for you help.

Dieter.

 

P
personeel sgdezaaierAuthorCorrect answer
Participant
November 11, 2021

Hello,

 

request for signatures works suddenly. I've made an update of windows and now it works. Hopely it stays ok. I let you know.

 

Greetings. Dieter.

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