Participant

Question

Search not highlighting results consistently

Forum|Forum|14 years ago
June 16, 2011
39 replies
89395 views

I have noticed the last couple of times I have used the search function that, although the word I am searching for is being found, it is not necessarily being highlighted, so that I can see where it is on the page. Sometimes I get a vertical line (like this | ) next to the word, as if the cursor is there, but that is really hard to see on a page full of text. Once today I got one out of three occurrences of the same word on a page highlighted in blue (great!) but the other two were not highlighted at all when searching forward. Having got the third one highlighted, I then used search backwards and one of the other two (but not both) got highlighted in blue.

Surely this has something to do with Adobe Reader, rather than my laptop settings. I did install the latest update this morning (I think there was also one either yesterday or the day before) and am now on version 9.4.5

MClareS

This topic has been closed for replies.

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M25641834xoy5

Participant

Search not highlighting results... still. Please advise how I can correct it. Spent an hour searching

Meenakshi Negi

Community Manager

Hi M25641834xoy5,

Thank you for reaching out.

Please let us know if this happens with a particular PDF or with all.

What happens when you try to search the text in the PDF?

Are you using the Find option or Advanced search?

Ensure that you are using the latest version. In application, go to Help > Check for updates. For more information on updates, refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Share the Acrobat and OS versions on the machine.

Thanks,

Meenakshi

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DJ_Penn

Participant

Now if they would just fix it in Acrobat Pro 10.1.16...

This is still happening to multiple clients among later versions. Did anyone ever find a common, underlying fix across versions???

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LauraSans

Participating Frequently

And 6 years later this thread is back! David - last we all heard, this issue was fixed in v9.4.6 and always worked in Acrobat v10 or X (at least the early versions). Core support for v10 ended in 2015. My suggestion would be to upgrade to XI (v11) or DC if you're able to. If this somehow broke again w/ the upgrade to 10.1.16, my suggestion would be to go back through this thread and find the original bug numbers. Then call in a ticket to Adobe w/ these bugs and tell them the problem has returned w/ v10.1.16. Just be prepared that their response might be to upgrade to v11 or DC.

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DJ_Penn

Participant

Yes it's a mystery why it's back! I think it may be what we're using to output the PDF files, but what's so odd is that it cannot be replicated with any reliability... sometimes it works, sometimes it doesn't. And it's across multiple versions of Reader and Acrobat Pro... I copied and pasted the data into Notepad, Word, and Wordpad and it looks normal in all 3 (formatted or not). But in Acrobat 10.1.16 on Windows 7 it seems to fail often. In my Windows 10 system with Pro 10.1.16 it always works. So we're looking at XPP. Although the data looks normal when copied and pasted, I'm not quite sure how to interpret the document structure I'm seeing...

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ClayOlmstead

Participating Frequently

You won't see me updating from 9.4.6 unless it catches on fire.

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CreativeEngr

Participant

I'm glad September 13 is only 6 days away. I'm hoping that date was correct and they really fix this bug in 9.4.5 on or before that date. This has been a real problem for me for a long time, though I can't pinpoint exactly when it started. For a long time, I thought it was an issue with my system. I'm glad to see that others have been reporting and tracking this problem before me and have characterized it down so specifically. I share the disappointment that it has taken Adobe this long to make what should be a simple fix. Search really is the most important feature other than viewing and printing.

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Anonymous

I'll write another story (previous one was here) if they do not release the update as they promised.

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CaptainStarbuck

Participant

A couple of us have reported that the issue was fixed in Adobe Reader X, essentially a simple upgrade from v9 to v10. Is that not an acceptable solution?

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CaptainStarbuck

Participant

After a couple months of not having Find capability I decided to lookup this error and I found this thread. Indeed, it's been a couple of months and Adobe has let this issue flounder with no updates to v9.x. Checking Updates from the product returns no updates.

However, I manually downloaded and installed Adobe Reader X v10.1.0 and it seems the problem has been fixed.

On install of version 10, it uninstalls v9 and then requests a reboot to finish the install.

I'll say two things about this which seem conflicting:

1) For those of us using Reader, it's free software, we get the support we pay for.

2) For anyone actually paying for support, this situation has been absurd.

I was literally one click away from loading the Foxit Reader. What stopped me seems to be a DNS issue preventing me from visiting some of their pages. That's very weird but I'll address that another time. Now that I have Reader X, I shouldn't need to install Foxit. While at some point I know I'll try Foxit, I will comment that like the FireFox vs Internet Explorer wars, when people jump over to something else in mass protest, they aren't always pleased. FireFox has a load of problems. Foxit might have too. You just need to decide which problems you'll endure, and you might just need to keep the latest version of both products installed just to get the features you want. That's the way this tech world is right now. I've been pretty happy with the Adobe Acrobat PDF Reader since around 1994. With a few exeptions like this one, Adobe has served all of us well. If I do jump away, it won't be an easy decision.

Brett_W_

Participating Frequently

I will comment that like the FireFox vs Internet Explorer wars, when people jump over to something else in mass protest, they aren't always pleased. FireFox has a load of problems.

Uhg... let's stay on topic please. FWIW: Internet Explorer is a big turd, and anything else is better.

Foxit is awexome, AND I can search my documents again, everything else works the same as Adobe (with some improvements) and the program takes up less memory and doesn't nag me every day for updates. Done.

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wuzisname

Participant

Here is a solution! I read this article and I was not having the issue. However I noticed the issue on my wifes computer, The only difference is that I run abobe in "Reading Mode" and my wife does not. She uses the search window at the top right. When I ran a search on her computer there was no highlight. In the "Reading Mode" like I use, I use the floating seach option that accessing shft+ctrl+F. Every word is hightlighted for me and if one misses, I just click the word in the floating search window and it highlights all the occuences of the searched word on the the page.

I hope this helps lessening the burden as we wait for Adobe to hear us. Good luck!

Wuzisname!

Brett_W_

Participating Frequently

Hi Wuzisname,

This was mentioned before... but it's not a fix, just a temporary band-aid. I don't like using that separate window, it just seems to get in my way and requires you to click on found search hits. Furthermore, Adobe doesn't need any more time than they've already had. What are they doing??...holding out until version 11 to give us basic search functionality (back)??? There is only one Apple Inc. in this world, knock it off Adobe.

See my previous post about Foxit Reader. One nice feature it has is tabs for all of your open PDFs. So far I love it.

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annoyed_user

Participant

Ever since I got disgusted with Adobe, who obviously couldn't give a darn about users who have been using their buggy Adobe Reader, I've been using the FREE Foxit Reader!

Adobe has ignored me and I don't have to take it. Neither do you!

Download it HERE:

[malware link removed]

Foxit Reader

The Best PDF Reader – Over 100 Million Users

Whether you're a consumer, business, government agency, or educational organization, you need to read and annotate PDF documents and fill out PDF forms. You need your PDF Reader to be:

Fast - so you're not waiting forever to read files.
Lightweight - so it's easily deployable and doesn't exhaust system resources.
Secure - so you don't get infected with viruses and can keep sensitive information safe.
A Platform - so you can extend the Reader by creating your own value added capabilities for internal use or for resale.

The Foxit Reader is a small, fast, and feature rich PDF viewer which allows you to open, view, and print any PDF file. Unlike other free PDF readers, Foxit Reader also includes easy to use collaboration features like the ability to add annotations, fill out forms, and add text to PDF documents. Foxit Reader has a small footprint that starts up instantly, renders PDF files quickly and uses very little memory, which is especially important with today's handheld devices. The Foxit Reader is packed full of convenient and easy to use viewing, editing and printing features that make document collaboration simple. Foxit Reader's secure platform insures worry free operation against malicious virus and provides a secure and reliable digital signature verification platform for exchanging electronics documents without putting the user at risk from falsified documents.

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AnnetteP06

Participant

After reading these posts I no longer feel crazy. As suggested I called Adobe to find out if the fix would really launch on Sept 13 as stated in the article referenced here and opted to have them call me back rather then wait on the phone. They did return my call, but because I am only a single user in a large medical center and did not have the serial number to my Adobe Acrobat Pro (IS installed), they said they could not help me. Unless you have your serial number you cannot access technical support?? Really?? Why if I did not have the product would I call for help? And I didn't think you could do multiple downloads of programs anymore, so what's the difference? As a backup I also emailed the preson at Adobe w the same question. Will be curious to see if they answer or ask for my serial number. I am still amazed how a major software company could have such a glaring glitch and not find and put out

a solution sooner? This would never happen in our industry. If anything the whole team would work extended hours for resolution so that we could get it out to and keep our customers happy!

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Bryan Capps

Participating Frequently

See my suggested/potential fix at http://forums.adobe.com/thread/868243. Let me know if it works for you.

Bryan Capps

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Don Kerns

Participant

In our tests today (08/03/11) with Acrobat Pro 9.4.5, the problem occurs on our Windows 7 computers but not our Vista computers.

Also, the "Find" feature is sort of working in that it does take the user to the page with the first matching text (but it fails to highlight the matching text) - clicking the "Next Find" button cause Acrobat to highlight the next (and subsequent) matching text ON THE SAME PAGE. If the next matching text is instead on another page, Acrobat again fails to hightlight only the first matching text on that page...

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2s4zjt697ds31

Participant

Reader Fix: Go here: http://get.adobe.com/reader/otherversions/ Select 9.40, install it, and tell it not to update, or you'll end up at 9.45 again.

(looking for a way to update to 9.4.4, then stop.)

I'll consider Reader X if they make the search dropdown NOT block page content, and make the buttons larger (Copy Firefox's search controls.)