Sign button doesn't work when trying to sing document with certificate.

Hello,
I am trying to solve issue with Adobe Reader and signing pdf by certificate that is occuring for 2 users in my company.

Issue:
When trying to add signature with certificate, "Sign" button doesn't do anything. It is active to click but it is not reacting nor adding signature.

What I did till now:

-reinstall Adobe

-use diffrent version of adobe,

-re-add certificate

- reset adobe preferences

Also I did steps from below topics:
https://community.adobe.com/t5/acrobat-discussions/clicking-the-sign-button-does-not-do-anything/td-p/8966793

https://community.adobe.com/t5/acrobat-discussions/digital-signature-sign-button-not-working/td-p/11964843

Thanks in advance for your help.