Digital Signature - Sign Button Not Working

[Trent5FBE]

When I go to complete my Digital Signature, it wont allow me to Sign.

I have tried Saving the Doument, Checking for Update, Uninstalling and Reinstalling Adobe, Creating a new Digital Signature......

[Amal.]

Hi Trent

Hope you are doing well and sorry for the trouble. As described you are unable to digitally sign the PDF.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

As mentioned you have tried Saving the Document, Checking for Update, Uninstalling and Reinstalling Adobe, Creating a new Digital Signature but still the sign button is not working.

Please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and reboot the computer once and check if that helps.

If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

Regards

Amal

[Trent5FBE]

Hi,

I have reset Acrobat Preferences, but no luck......

What do you mean about test user profile? In Acrobat?

[Esting247991634efu]

I have the same problem on Windows 10: I get to this step, I click on the blue "Sign" button, it seems to react (color slightly changes) but nothing happens afterwards. I tried both ways, in a signature field or by drawing a rectangle.

This is so frustrating, this functionality worked a few weeks ago and I signed a PDF document. Now I need to sign a very important financial document and I'm stuck...

Adobe, please help!

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As the issue still occurs, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Also try to sign the documents via document cloud https://acrobat.adobe.com/link/home/  and see if that helps.

Regards

Amal

[michaelm25733765]

I have tried all the suggestions.  Clean, uninstall, download zip file, etc.  Install, etc.  Nothing.  I have a critical document that needs a digital signature.  I have used this before.  My Adobe is a stand alone desk version.

[AkanchhaS]

Hi @michaelm25733765 

Sorry to see that you are struggling with the same issue. And we appreciate that you did try a couple of troubleshooting steps to resolve the issue on your own, but it didn't help.

In your case, what exactly happens when you try to apply the digital signature?

It could be an application setup or profile that might be causing trouble. Try the following step:

1- Close and reopen the application

2- For testing, 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

3- Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Thanks,

Akanchha

[michaelm25733765]

I did all this.  For the third time.  When I finish installing and then launching, it takes me to a different page (appears to be an online type of page).  Not the usual application opening page.  In front of the new page is a "Start your free trial of Adobe Acrobat."  I already own Adobe Acrobat Pro stand-alone version.  I have an account, etc.  When I click the X in the top right corner, because I don't want to either start a free trial of buy, both pages close down.

I then open my stand-alone version.  I then attempt to complete the form.  Same thing happens, which is it does not respond.

BTW, after doing all that you asked of me, rebooting, etc., I filled in a fresh form in case the previous form had any legacy code it in.  Still no response when I click "Sign."

[michaelm25733765]

Also, my Adobe Acrobat Pro X is version 10.1.16