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Системная ошибка AcroRd32.exe api-ms-win-core-winrt-l1-1-0.dll.

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Постоянно возникает это сооббщение при попытке открыть любой файл Адоб Ридер. Никакие файлы Адоб не открываются.

windows

AnandSriCorrect answer

Legend

Hi All, @GalinaKaya @tolganay

Thanks for your cooperation and patience on this.

The issue has been addressed with the latest build of Acrobat and Reader version 25.001.21265. Planned update, Mar 02, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again as suggested by the Adobe employee.

Let us know if you experience any issues.

Regards,

Anand Sri.

AnandSriCorrect answer

Legend

Hi All, @GalinaKaya @tolganay

Thanks for your cooperation and patience on this.

The issue has been addressed with the latest build of Acrobat and Reader version 25.001.21265. Planned update, Mar 02, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again as suggested by the Adobe employee.

Let us know if you experience any issues.

Regards,

Anand Sri.

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Meenakshi_Negi

Legend

Hi All,

Thank you for your patience.

The issue has been addressed with the Acrobat and Reader update (25.001.21265) released yesterday. Please try updating Acrobat Reader if the application hasn’t been updated.

For more information on the update, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2026.html#dccontinuousmartwentytwentysix.

Let us know if you experience any issues.

Thanks,

Meenakshi

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AnandSri

Legend

Hello @GalinaKaya

I hope you are doing well, and thank you for reaching out. We’re sorry for the trouble you had.

We have already reported the issue to the product team. A fix has been identified and is currently undergoing internal validation and approval. Once the fix is available in a public release, I will notify you in this thread.

Thanks for your patience and cooperation on this.

Regards,

Anand Sri.

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tolganay

Participant

Hello, I hope my message finds you well. I haven't been able to use my pdf documents for how many days. It affects my work quite a lot. Please can you let me know if the problem has been solved.

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AnandSri

Legend

Hello @tolganay

I hope you are doing well, and I am sorry for the trouble. The fix has been identified and is going through internal validation and approval. It will be available very soon with a public release.

I really appreciate your patience. For the time being, you can use the Acrobat Online services to view the PDF.

Regards,

Anand Sri.

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