Participant

Answered

subscription

Forum|Forum|25 days ago
June 4, 2026
4 replies
54 views

I’m not sure how I subscribed to this. I was unaware of these charges. How can I be refunded?

Correct answer jane-e

@Miamiller317 wrote “I need to be refunded for the yearly subscription”

Again, Adobe does not collect payments for mobile apps. You need to contact Apple.

Here is my previous post with details:

https://community.adobe.com/questions-12/subscription-1626570?postid=7679965#post7679965

Jane

R

rubenh2298231

Participant

How can I get help on talking to adobe.

jane-e

Correct answer

Community Expert

@Miamiller317 wrote “I need to be refunded for the yearly subscription”

Again, Adobe does not collect payments for mobile apps. You need to contact Apple.

Here is my previous post with details:

https://community.adobe.com/questions-12/subscription-1626570?postid=7679965#post7679965

Jane

jane-e

Community Expert

@Miamiller317

Acrobat Reader is free. What did you subscribe to?

Jane

Miamiller317Author

Participant

This is what it’s saying and I have no idea what it is

jane-e

Community Expert

@Miamiller317

Thank you for the screenshot, it helps. This is the Acrobat Reader (for desktop) forum. Acrobat Reader for Mobile has a separate forum.

Reader for Mobile is also free. You have the option to subscribe to the Premium version which includes some editing features that are otherwise only available in Acrobat Pro. Your screenshot says you have Premium.

Here is the page for Acrobat Reader for Mobile:

https://community.adobe.com/acrobat-reader-mobile-13

Adobe does not collect the payments for Mobile — that is done by the App Store or Google Play. You will need to contact Apple for payment issues.

Here is how to cancel:

https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293

Jane

T

Tariq Ahmad Dar

Community Manager

Hello @Miamiller317 ,

Thanks for reaching out.
I checked your account using the email ID registered with the Adobe Community. And I can't find any subscription linked to your account. Could you give us more details? If you have subscribed to any Adobe Subscription, you must have received an email with Order ID and the name of the subscription. Please share those details.

~Tariq

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