"There was an error opening this document. The filename, directory name, or volume label syntax is i

Good morning, everyone!

I haven't had time to devote any more research to this issue, as I am at a stalemate for the time-being. I know what patch causes this issue, but haven't been able to come up with a reliable, reproducible fix. And, to my knowledge, I haven't see anything further from either Microsoft or Adobe.

I can confirm mgg99's observation regarding Vista. The problem does NOT occur on Vista and never has - only Windows XP. As a side note, though, Vista does require a patch to make WebDAV work correctly, though this doesn't appear to have any connection to our Adobe issue.

I'm watching this month's Patch Tuesday information closely because the "overview" indicated that ALL of the patches would be Office-related. Perhaps there's a WebDAV patch update that will fix this issue!

We'll see!

George B.

The error is received on several computers nearby that are running Windows XP. Problem does not occur on Windows Vista machines.

What I do to get the error on my side is open a PDF document that is located in SharePoint 2007 or either open a PDF document that is located in a web folder (WebDAV). It works just fine opening the PDF else way (excluding file > open).

I'm stumped and have ran out of solutions. George Blessing I appreciate your research. If you have any further information keep us updated.

All I know is that it must be something odd. I have a couple computers and only one of them is acting up. I have been through technet and have not seen anything related.

I am still stumped and dealing with it.

Good morning, everyone!

I've done quite a bit of additional testing and I think I've narrowed this down to Microsoft update KB907306, which is the May 18,2007 WebDAV update. This update supersedes KB892211 from 2005, which was also a WebDAV patch.

On my test machine, I installed a clean Windows XP Pro (SP2), followed by roughly 87 Windows updates, including IE7. Prior to installing the patches, including IE7, I installed Acrobat Reader 8.0.0, logged on to my WebDAV site, tried opening a file, and was able to. Then, I installed the 87 patches, including IE7, rebooted, and tested again. This time, when I attempted to open my WebDAV site in IE7, as I had in IE6, the My Computer window opened. This, as you know, is a standard behavior in IE7 - it doesn't handle WebDAV URLs correctly. So, the fix is to install Microsoft's WebDAV patch. Prior to May 2007, you'd get 892211, but since then, 907306 has replaced 892211.

My test was to install 892211, which I had a copy of, and test as I had done before. I could open my WebDAV URL correctly in IE7 and open Acrobat files with no issue. However, when I installed the KB907306 patch, this is when the trouble began. Following installation of KB907306, which is associated with Office 2007 (and possibly O 2003), the behavior we're talking about appears.

Much testing has been done to try to uninstall 907306 and re-install 892211 on affected machines, but no reliable method has been demonstrated to this point.

The 907306 uninstaller does NOT remove the updated WebDAV files correctly, nor does it make the correct modifications to the Registry.

Has anyone done anything similar? Found out anything different?

George B.

I am not sure Adobe has the answer. We put up a credit card and spent 2 hours on the phone with Adobe on this very issue. After mindless Adobe config setting changes nothing new and no intelligent answers. Adobe conclusion, must be a Microsoft problem, but no charge.

Does anyone have an update on this issue?

No joy as of yet. I deal with this fluke when I have time, Adobe is of no help. I searched technet but did not find anything relevant. I thought someone would have posted an answer by now. Adobe says thay have the answer, but it'll cost ya.

Hello, everyone! I am a new user here, but by no means a new user to the problem we're discussing. I work at a University here in the Midwest.

Has anyone looked into the possibility that a patch that Microsoft released on Patch Tuesday in November '07 might've caused this? In particular, I'm referring to KB943460 which refers to a security vulnerability in Shell32.dll.

I've done quite a bit of testing on this issue, using the SysInternals program Process Monitor. Adobe Acrobat Reader is doing exactly what eveyrone is talking about - tacking the logged-on user's default "home directory" onto the front of the requested WebDAV URL.

I consider it quite likely that 943460, perhaps in concert with whatever Adobe has done, might have caused, though I don't have any facts to back the statement up.

I've tried uninstalling 943460 which didn't get me anywhere.

However, I also have started fresh with a "fresh" XP install and Acrobat Reader 8.1.2. I patched the machine up to November '07 - I could still read PDF files via WebDAV. However, after I patched with 943460, I STILL could read PDF files via WebDAV, so that broke my theory about 943460.

Has anyone else done extensive testing, with different results?

Thanks

George B.

I'm still stuck with the same error. Adobe screwed with some permissons in Windows - that I was able to get out of Adobe tech support, any more costs money.

Unfortunately, version 8.1.2 does
b not
fix the problem :-(

I am facing the same problem"There was an error opening this document. The filename, directory name, or volume label syntax",have tried to uninstalled adobe reader(8.1.1) and reintalled(7.1).unfortunatly still appearing the same error message. I can't even open it via "File-open'.

can experts kindly provide a solution.