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_SLawson_
Participating Frequently
January 18, 2008
Answered

"There was an error opening this document. The filename, directory name, or volume label syntax is i

  • January 18, 2008
  • 41 replies
  • 82022 views
"There was an error opening this document. The filename, directory name, or volume label syntax is incorrect."

I tried different versions, no avail.

I think it has to do with the password somehow, but I do not know. I can copy the files from the web folder to my desktop and they open fine (after entering the password AGAIN), but I can not open them directly form the web folder - it does not ask for the password again, just pops up the error.

Adobe's support really upset me (insert explicative here) by keeping me on the phone for 20 min, collecting all sorts of information about me (not the problem) with some lady who barely spoke English, just to tell me to go to the website. No surprise they need to charge for tech support, customer service is doing everything but "service". I hate companies that do this. I am thinking of using another PDF reader, I have heard good things about them. Check

http://en.wikipedia.org/wiki/List_of_PDF_software

Has anyone ever been able to find a fix? I can not find anything on this site.
    This topic has been closed for replies.
    Correct answer Divine_reliability16B8

    We are running windows Vista for us saving the file and renaming it worked.

    Thanks for the advice

    41 replies

    Show previous replies
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    _SLawson_Author
    Participating Frequently
    January 25, 2008
    And it only does it on one computer. But it does only happen with just *.pdf files. Everything else works as it should.

    I still do not know what it is either.
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    _expert_user_
    Participating Frequently
    January 25, 2008
    but it doesn't do that for everyone. Something isn't right about your system. Just don't know what it is yet.
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    _SLawson_Author
    Participating Frequently
    January 25, 2008
    No malware, no virus, all clean.

    Markus, it sounds like the same thing. I can go through File/Open as well with success, just not by double clicking.
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    _Markus_Heinrichs_
    Participant
    January 25, 2008
    I could confirm the error that Adobe Reader tries to open
    %USERPROFILE%<path_to_document> instead of <path_to_document>.
    I have reported the bug, keep your fingers crossed.
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    _Markus_Heinrichs_
    Participant
    January 25, 2008
    I experience the same problem here. I can open WebDAV documents via the file open dialogue, though.
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    _Liam_
    Participating Frequently
    January 25, 2008
    That could be a malware problem with your computer. Looks like somthing might have tried hijack your documents link?

    Try run ad-aware a anti-malware tool by lavasoft
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    _SLawson_Author
    Participating Frequently
    January 25, 2008
    Making some headway. I have noticed that when I double click on the file it tries to open from

    "c:\documents and settings\xxxx\https:\yyyy.com\webdav..."

    now I could just figure out why....
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    _SLawson_Author
    Participating Frequently
    January 24, 2008
    No content advisor.

    I think it is aa Adobe permissions issue. Still working.
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    _expert_user_
    Participating Frequently
    January 24, 2008
    Do you have Content Advisor turned on?
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    _SLawson_Author
    Participating Frequently
    January 24, 2008
    I am still at it. Uninstalled everything Adobe, manually cleared the registry of all traces of adobe and acrobat. Reinstalled Reader (8.1.1) and still no joy.

    Anyone?
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