Touchpad scrolling stopped working out of nowhere

Forum|Forum|1 year ago
April 2, 2025
1 reply
324 views

Hi everyone,

I opened a PDF yesterday and noticed all of the sudden my touchpad scrolling isnt working in Adobe anymore. I've googled and tried most of the "tricks" I could find from previous posts but nothing seems to work. Tried uninstalling/reinstalling Adobe reader but made no difference.

Any tips?

Thanks,

A

Arkie0809Author

Participant

An update on my situation.

So far I've tried:

Re-installing Adobe Reader
Resetting preferences as in this post https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082
Change Touch Mode preference as in this post https://helpx.adobe.com/acrobat/kb/disable-touch-mode-in-acrobat.html
Turned off Protected mode as in this post https://community.adobe.com/t5/acrobat-discussions/touchpad-scrolling-does-not-work/td-p/12367428

Nothing works, I'm genuinely flabbergasted. I've never had this issue and it came literally out of nowhere.

I hope someone can come help me out, its really annoying.

Thanks,

S_S

Community Manager

Hi @Arkie0809,

Hope you are doing well. Sorry for the trouble with Acrobat and touchpad operations.

I would like to suggest a few steps. Please try them and let us know if it helps:

Check Windows Precision Touchpad Settings

Go to Windows Settings > Devices > Touchpad.
Under Scroll and Zoom, ensure "Drag two fingers to scroll" is ON.
Under Advanced gesture configuration, make sure two-finger scrolling isn't reassigned to something else.

Also, if you use a third-party utility like AutoHotKey, Logitech Options, or a Dell/HP touchpad driver app, try temporarily disabling it.

More info around this available here: https://adobe.ly/4j4IJBp.

Try the Registry Fix

Press Win + R, type regedit, and press Enter.
Navigate to:
- Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\<version>\AVGeneral
- (Replace <version> with DC or the appropriate version you're using.)
Add a new DWORD (32-bit) Value:
- Name: bToggleTouchMode
- Value: 1
Restart Acrobat and test.

Let us know if this helps.

Regards,
Souvik.

Check Windows Precision Touchpad Settings

Try the Registry Fix

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