Using "Find" causes Reader to go Not Respodning

Question

We have many users, all on the current version of Reader DC, that have an issue when trying to use the "Find" command.  Reader will freeze for a while and show not responding.  After a bit, it will come back and be responsive again.  I've tried disabling the options under "Security (enhanced)...namely, "Enable Protected Mode and Enable Enhanced Security.  Disabling these options has not helped.

Amal. · Answer

Hi Jonathanp

Hope you are doing well and sorry to hear that. As described, when trying to use the "Find" command. Reader will freeze for a while and show not responding. After a bit, it will come back and be responsive again.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again.

Also make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

Regards

Amal

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