Why do I have to login in order to use the free acrobat reader?

Question

I don't do subscriptions, so when I bought Adobe Acrobat DC (PC version) years ago, and when I upgraded to a Mac, was told by Adobe that I had to buy the Mac version or do monthly subscriptions, which I declined, having spent quite enough on the version I did buy.  All I'm trying to do is use the stupid reader, since it won't let me do anything else I paid for without paying again.  Why do I have to sign in in order to use the stupid reader?

Amal. · Answer

Hi there

we are sorry for the trouble. As described Acrobat Reader DC is asking to login to use the application.

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader DC

Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

If it still doesn't work please try to reset the preferences to default as described in the help article How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082 and see if that makes any difference.

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , rebooot the computer, and reinstall the application using the link Acrobat download and installation help

Let us know how it goes

Regards

Amal

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