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A
Adrian291127765rrt
Participant
March 28, 2023
Answered

why is Adobe trying to force me to buy Pro?

  • March 28, 2023
  • 18 replies
  • 81810 views

I only need and have Acrobat Reader but everytime I open a PDF a pop up opens asking me if I want to:
a. start free trial and pay later or buy immediately

b. quit

 

I don't need or want the fancy paid package.

    Correct answer adminc38304271

    I just had this with one of my users. Did everything suggested but it still came up when they tested their file. Turned out they had somehow set Acrobat Reader as the default for opening DWG files and that's why the upgrade window kept popping up. Changing the default app for DWG files fixed this for us.

    18 replies

    J
    jacques_2714
    Participant
    June 6, 2025

    This is what happened to me as well. Even worse it was from the pdf in the browser that said if it doesnt render properly click here which takes you to adobes site installs the creative cloud and then FORCES you to pay for adobe. I have no replied to my customer asking for a different format, clearly adobe is on its way out of the market with these preditory business practices.

    R
    riyansh_7685
    Participant
    June 16, 2025

    Same here it tells me to buy premium or it wont open. 

     

    C
    caroline_3861
    Participant
    February 5, 2025

    Seems we're still having this same issue now into 2025. I'm now forced to transfer any pdf files to my google drive just to be able to open them. I don't want or need to upgrade to a paid version, I just want to be able to access the pdf files I have in adobe cloud and open new pdf files when I get them. Why is this issue still happening? Clicking on quit and no need to sign in at this time DOES NOT WORK! All it does is close adobe down and you can't access anything! 

      A
      adminc38304271Correct answer
      Participant
      October 8, 2024

      I just had this with one of my users. Did everything suggested but it still came up when they tested their file. Turned out they had somehow set Acrobat Reader as the default for opening DWG files and that's why the upgrade window kept popping up. Changing the default app for DWG files fixed this for us.

        S
        selena_1063
        Participant
        February 8, 2025

        How do I change the DWG default?

         

         

        A
        amir_9100
        Participant
        October 2, 2024

        Acrobat became a NIGHTMARE !!!!!!!!!! 

         

        I cant get rid of this "try premium" popup, this is a nightmare !!!!!

          F
          Frustrated_2025
          Participant
          June 18, 2024

          Go to settings > Disable new Adobe Acrobat Reader settings. It works after that. 

          robertt24612640
          robertt24612640
          Participant
          June 8, 2024

          I uninstalled all my Adobe apps (including Adobe cloud that i once paid for). Then downloaded and installed the free Adobe Reader. It worked after.

          J
          Jenga1972
          Participant
          August 20, 2024

          Well THIS is rich. I can't uninstall it. Drag and drop to trash doesn't work. Click+command makes it wiggle but there's no "X" in the top left corner. 

           

          HELP.  

          JR Boulay
          Community Expert
          JR BoulayCommunity Expert
          Community Expert
          May 23, 2024

          [MOVED TO THE ACROBAT READER DISCUSSIONS]

          Acrobate du PDF, InDesigner et Photoshopographe
            N
            Nicole22144697nbcp
            Participant
            May 23, 2024

            Hi Adrian. Like you and many others here, I've had exactly the same problem. Customer care refused to speak with me because I'm not a 'paid customer', but I finally found someone on the Online Chat who advised that Adobe will occassionally upgrade Adobe Acrobat Reader to Adobe Acrobat DC without your permission - as a 'gift'. Unfortunately, the 'gift' is only the free trial, so eventually it starts asking for cash. I did a full removal of the Adobe Acrobat DC - restarted my computer - and loaded the 32-bit version Reader from this link: https://get.adobe.com/uk/reader/otherversions. Apparently, that's the only version that won't auto-update and I haven't had a problem since.  Good luck! 

              Abambo
              Community Expert
              AbamboCommunity Expert
              Community Expert
              May 23, 2024

              The 32 bits Reader is distinct from Acrobat and Acrobat Pro. The 64 bits Reader should be the same binary, and the licence determines what version you have. I have no idea, why the 64 bits version behaves nasty.

              ABAMBO | Hard- and Software Engineer | Photographer
              H
              Hero25524808rq5w
              Participant
              May 1, 2024

              We have several Adobe packages! Still wants me to pay to add text to a document! Help! 

               

                R
                Ryan36536972fl7g
                Participant
                April 4, 2024

                I'm having this issue as well.  I tried the pro version and canceled.  Everytime, I'm forced to pay up or it shuts down.  I'm looking for 3rd party solution.

                 

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