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N
natashav15100628
Participant
January 12, 2017
Answered

Windows cannot find 'c:\.....\AcroRd32.exe'

  • January 12, 2017
  • 31 replies
  • 92938 views

Every time I try to launch Acrobat reader from the start menu I get this message:

When I browse to the folder and double click on the AcroRD32.exe icon - I get the same message

When try to open a .pdf file by double clicking on it - I get the message that the file can't be found - even though I can open these files within a browser

Again - I can open these pdf files (with or without acrobat?) in my browser but it doesn't seem to work independent of an HTML browser

I have uninstalled and reinstalled Acrobat Reader - please don't tell me to do that and let you know how it worked - it didn't

Thanks

Natasha

    Correct answer Adorobat

    Still doesn't work.


    Could you please try the following steps:

    1- Close Reader

    2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

    3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

    4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

    5- Relaunch Reader

    31 replies

    Show previous replies
    V
    vincenzoa39374524
    Participant
    June 10, 2020

    I followed your advice butin Image file execution options the AcroRD32.exe key does not exist.

    V
    vincenzoa39374524
    Participant
    June 10, 2020

    Thanks. I hadn't found the key before. Now I have deleted it and everything works properly

    A
    Anonymous
    June 10, 2020

    Thank you so much Adorobat : you save my day !

    T
    Tonydestefan
    Participant
    June 10, 2020
     
    After updating Windows there was a problem opening Adobe Reader DC and your suggestion was perfect to solve the problem.
Congratulations!!!

     

    G
    gideon.hashavit@gmail.com
    Participant
    June 10, 2020

    thank u

    it's help

    J
    jamess82209892
    Participant
    June 10, 2020

    Does anyone know what is causing this? Never seen anything like this before and today happened both on mine and my wife's computer. Is this some type of virus or what? anything we can do to protect ourselves from this happening again?

    G
    gyro1682@comcast.net
    Participant
    June 10, 2020

    Worked perfectly for me!

    J
    jamess82209892
    Participant
    June 9, 2020

    Wow! Tried a number of other 'suggestions' from various sites...none worked...this one worked IMMEDIATELY! Thanks so much. Was afraid to mess with the registry, but desparate and turned out to work! again, THANK YOU!

    A
    Anonymous
    June 9, 2020

    Hello, I have Windows 10 home on my computer. I followed the above steps until step 4. I do not have a Windows NT option, just windows and then it stops. I am a simple user at home and cannot open my PDF's using either Adobe (preferred) or MS Edge. I tried reinstalling Adobe to no avail. Please help. I am stuck

    A
    Anonymous
    June 9, 2020

    Never mind, I made a navigation error. Tried again and found the right path. Executed just as described and it now works.  Thank you

     

    A
    Anonymous
    June 9, 2020

    Just a HUGE THANK YOU to the ones who posted this here, saved my life!

    B
    bbgriffincfx@gmail.com
    Participant
    June 9, 2020

    The directions worked perfectly!  Thank you very much.  It has been a nightmare trying to solve this problem.  

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