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unusualoptics
Participant
January 21, 2019
Question

adobe capture assets not syncing

  • January 21, 2019
  • 1 reply
  • 1020 views

Hi all.

I created several color palettes with adobe capture, but the information isn't moving into the cloud.

I tried creating a new library on the app and moving all the assets, and the apps now show the new library but with no assets?

I shut down PS and reopened, but nothing changed.

I don't know what I'm doing wrong?

Jen

    This topic has been closed for replies.

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    January 21, 2019

    Hi Jen.

    Sorry it's not working correctly. A few questions (some of them may seem obvious, but bear with me):

    * What version of Capture are you using and what device are you on?

    * Do the  Color Themes seem to be saving and showing up in a particular library in the app okay?

    * When you sign in with your Adobe ID to https://assets.adobe.com/libraries do you see the Color Themes there?

    * Have you tried signing out of the Creative Cloud Desktop App and signing back in? Just in the off chance that you're signed in there with a different login?

    * Do you have other assets, aside from these Color Themes, that ARE actually showing up in Photoshop?

    Let me know what you find and we'll go from there.

    Sue.

    U
    unusualopticsAuthor
    Participant
    January 21, 2019

    Hi Sue!

    Thank you so much for responding.

    I figured it out - totally my fault. I was signed in with a different email, so I switched.

    My palettes were wiped, so I had to redo the colors, but they're in the library now.

    I appreciate your time!

    Jennifer

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    January 21, 2019

    Jennifer.

    I'm glad it was something simple.

    But, just in case you want them, it's quite likely, though that those Color Themes are still available in that other account.

    Sue.

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