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February 18, 2023
解決済み

怎样订阅

  • February 18, 2023
  • 返信数 1.
  • 684 ビュー

このトピックへの返信は締め切られました。
解決に役立った回答 Souvik Sadhu

Hello @Shaw28468883do7z,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

返信数 1

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager解決!
Community Manager
February 21, 2023

Hello @Shaw28468883do7z,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

 

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

 

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.