Questions

Assunto: Solicitação de reembolso por cobrança indevida durante período de avaliação No dia 22 de abril de 2026, ativei o período de avaliação gratuita de 7 dias do Adobe Acrobat, com a expectativa legítima de utilizar o serviço sem qualquer cobrança durante esse prazo. No entanto, em 25 de abril de 2026, apenas 3 dias após a ativação, foi efetuada uma cobrança no valor de 74,99€, correspondente a um plano anual, ainda dentro do período de avaliação gratuita. Essa cobrança é indevida, pois ocorreu antes do término do prazo de teste oferecido, sem que houvesse autorização clara para antecipação de pagamento ou conversão automática nesse período. Diante disso, solicito de forma objetiva: 1. O reembolso integral e imediato do valor de 74,99€2. O cancelamento de qualquer renovação automática associada à minha conta3. A confirmação por escrito da resolução desta situação Gostaria também de registrar que sou pai de família, com quatro filhos, e atualmente vivo com uma renda limitada equivale

I have subscribed in mobile Adobe Acrobat Premium annual subscription, can I upgrade to Pro version that can be used in both laptop and mobile device?

I’m looking for an Adobe Acrobat version Pro version that can be used in both mobile and Desktop. 

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

I was subscribed to Adobe Acrobat without my consent. I cancelled it immediately, but I have still not received a refund. I contacted the Google Play Store, and they told me to contact the developer.For the past 10 days, I have been trying to get in touch, but I am only being given links and procedures. I have followed everything, yet I still haven’t received my refund.Please help me process the refund from your side, as I am unable to resolve this myself. My registration email is the same as the one used for the subscription.

I am paying full price for adobe but I am a student. How can I get a refund and get the discounted plan?

您好～我申請試用，忘記取消，今天扣款了，我實在沒有在使用，我要申請退款，麻煩了，謝謝

Hola, cada dia 10 del mes me llega un caro de adobe de 24,19 euros, he revisado mi cuenta y no tengo ningun plan activo. 

Gostaria de cancelar o app que foi assinado ontem, e gostaria de cancelar a assinatura obrigado 

I only wanted to try out the subscription for one day without being charged. The app didn't live up to my expectations which lead to me wanting to cancel the subscription without having to pay. I both tried to reset purchase (but an error-message popped up) as well as going into my subscriptions in my settings where the subscription didn't show. What am I supposed to do in order to cancel the subscription without being charged? Please help

I subscribed for free trail but it automatically deduct the amount and I cancelled the subscriptions which is tagged with Apple Account before 7 days but the account is still active .I want refund at this moment  

Hello,I need some help with an issue. I am using a Samsung S23 Ultra phone, and it has a built-in Adobe Reader application. In an Excel sheet, I use the “Hyperlink” formula to create a link to another PDF file located in the same folder. Then, I convert the Excel file into a PDF document by navigating through “file”, “export”, and “create pdf/xps document” respectively.When I test this on my computer, the “Hyperlink” I created works perfectly. However, when I transfer the entire folder as is to my Samsung S23 phone and open it, nothing happens in the PDF document when I click on the “hyperlink”.I would really appreciate it if you could help me understand the reason behind this.Have a great day and good work.

Hallo, ich habe vergessen mein Probeabo rechtzeitig zu kündigen und mir wurden 69,99€ abgebucht.Ich habe den Service nicht genutzt.Ich bitte freundlich um eine Rückerstattung.Vielen Dank.VG, Sahand Boghrati 

Při otevírání PDF mi android nenabídne možnost otevření v Adobe reader a když už se k nabídce dostanu, stejně to neotevře v Adobe reader. V čem je problém?

The Google Play Store advised me to contact the developer regarding this issue.

Quero cancelar assinatura, como é o passo a passo?

decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias

This is my Work phone. It’s supposed to have Adobe access. I need to update my résumé PDF file, but I can’t.

I don’t know what to do and how to see my other tracks while still seeing what I’m working with.

My Apple ID is different in my Apple phone and adobe subscription email is different how to cancel the subscription 

¿Por qué me están cobrando NETPAY*ADOBE RubenEstad Estado de México y PAYPAL*INC ADOBE 8008336687? 

I just got charged for a subscription I do not use and cancelled it right away. How do I get a refund?

I am writing because I am extremely frustrated and disappointed with the way Adobe handles subscriptions and refunds.A year ago, I registered my card just to try Adobe. I have now realized that I have been charged every month for almost two years for a service I am not using at all. This is already upsetting, but what is completely unacceptable is how deliberately hidden and confusing the refund and cancellation options are.I am demanding a full refund of the most recent payment, which was charged less than 24 hours ago and is clearly within the 14‑day refund period stated in your own policy. I have spent over two hours navigating every corner of your website, following every help article and link I could find, and there is no clear, visible, or honest way to request a refund from the account pages. This feels intentionally deceptive and designed to make customers give up instead of exercising their rights.To be absolutely clear: I have not used the service for a long time. The last

I am being charged twice (29.37 each). Please search all accounts linked to my card and cancel all active subscriptions.”