Participant

Answered

I want a refund

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I would like a refund for my subscription I attempted to cancel the subscription but the cancellation wasn't working and now $144.99 has been taken from my account.

Cancel subscription

Amal.Correct answer

Legend

Hi there

We are sorry for the trouble you are experiencing.

Please submit your request with our billing team as described in the help article https://adobe.ly/40T8dLM

~Amal

V

visual_goddesscd9e

Participant

This app is accidentally purchase, but they deducted the amount in my gcash account that is not use to purchase. How this is possible and they don't want to refund

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B

Bryan Byrd

Participant

I want a rerund. I canceled this the same day I setup the free trial

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S

She Velasco

Participant

Hello. I signed up for the free trial, but I dont know how to cancel it since its not showing on my subscription, and I was charged yesterday. I have not intended to continue the subscription. Could you please help me process the refund because as per checking on the refund policy, if you cancel subscription 14 days after you subscribe for free trial, you still be eligible for a refund. Let me know what requirements you needed for thos process, Thank you

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calvins97743067

Participant

I would like to cancel this subscription being I didn't know that I had it?? In doing so I would like a refund for the charges made on my account.

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Souvik Sadhu

Legend

Hi @calvins97743067,

Thanks for writing in!

Please submit your request to our billing team as described in the help article https://adobe.ly/40T8dLM

Regards,
Souvik.

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M

manveer_2051

Participant

Hi Team,

Request you to please refund my 2600 which was accidentally transaction and wrongly deduction from my saving account, Even I have canceled the subscription too within 14 days as per policy, Hence request you to please initiate the refund process asap.

Regards

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Amal.Correct answer

Legend

Hi there

We are sorry for the trouble you are experiencing.

Please submit your request with our billing team as described in the help article https://adobe.ly/40T8dLM

~Amal

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M

manveer_2051

Participant

Hi ,

This is request to get my refund as I am suffering between 2 organization
as abobe says if the customer cancel the subscription within 14 days of
purchase date then customer will get full refund and another side other
company company says the same for refund

But as per your customer care resolution I am not eligible to get refund
because my transaction was done through android store even as per policy of
android policy I am not meet the policy parameters to get the refund while
they ( Google) says to that within 14 days customer have right to get the
refund.

I did not still received the refund , does is it the trap of 2 organization
for customer , I Don't think this correct principal of legal rights of
customer

Request you to raise it to the top management of your organization and
convey it to the android or Google so that this kind of wrong practicing
will closed for atleast customer

Regards

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R

regina_4904

Participant

Hi there ,

i made the subcriptions last march 26 but because of misunderstanding of amount to subscribe i cancelled it right away..it was 69.00€
and its already deducted to my account..

i hipe i will recieve my refund..

many thanks

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Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

A refund depends on when you cancel and the type of subscription you purchased. To know more about the cancellation process and the refund policy please go through the help article https://adobe.ly/4jpl2VN and see if that works.

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N

naledi_4559

Participant

I am experiencing the same problem. I WANT MY MONEY

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