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priscila_8781
Participant
May 27, 2025
Answered

Cancelar Cobranca

  • May 27, 2025
  • 1 reply
  • 178 views

Olá bom dia, cancelei a assinatura em menos de 5 dias, pois detestei o app, horrível, não en outro nada que edito, não acho onde salva, nem na nuvem. Não quero assinatura, por favor cancelar e estornar no cartão. Não quero, cancelei dentro doa 7 dias de teste.

    Correct answer Meenakshi Negi

    Hi priscila_8781,

     

    Thank you for reaching out, and sorry about the trouble.

     

    We see that the subscription is still active.  As the subscription was registered from the Google Store, please use the steps suggested under the title " From Google Play or Play Store" in the following help document: https://adobe.ly/4kyrWYk. 

    You will receive a full refund if you cancel the subscription within 14 days of purchase.

     

    Thanks,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    May 29, 2025

    Hi priscila_8781,

     

    Thank you for reaching out, and sorry about the trouble.

     

    We see that the subscription is still active.  As the subscription was registered from the Google Store, please use the steps suggested under the title " From Google Play or Play Store" in the following help document: https://adobe.ly/4kyrWYk. 

    You will receive a full refund if you cancel the subscription within 14 days of purchase.

     

    Thanks,

    Meenakshi

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