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jessica22738470xb3f
Participant
January 19, 2022
Question

Reembolso

  • January 19, 2022
  • 2 replies
  • 701 views

Eu nao efeutei o adesão do premium e foi efetuado a compra no meu cartão, cancelei mas eu nao tenho interesse em aderir ainda mais o plano anual quero o estorno e o cancelamento do pacote. 

 

    2 replies

    Andrey_Batista8941
    Andrey_Batista8941
    Participant
    June 3, 2026

    Eu tinha desativado a renovação automática e a adobe fez a cobrança mesmo assim. Já cancelei o plano e agora exijo o reembolso da cobrança indevida imediatamente 

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 3, 2026

    Hi Andrey_Batista8941,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    Please refer to the information provided in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions

     

    If you need any further assistance, please let us know.

     

    Thanks,

    Meenakshi

     

     

    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    January 20, 2022

    Hi @jessica22738470xb3f 

     

    Sorry for the trouble you are facing. As per the description above you want to cancel the premium subscription of Acrobat Reader mobile. Here is a discussion link on a similar issue, kindly check out the steps provided there and let us know if that helps.

    https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

     

    Let us know if that helps.

     

    Thanks,

    Harsh

    S
    Sonia38703785i68m
    Participant
    July 19, 2024

    Não quero a adesão deste pacote premium, quero que seja reeembolsado em meu cartão!

    S
    sprinklr-integration-user
    Inspiring
    July 23, 2024

    Hi @Sonia38703785i68m

     

    Hope you are doing well and thanks for reaching out.

     

    I understand that you’re considering canceling your subscription and might be looking into a refund.

     

    The refund process can vary depending on when you decide to cancel and the specific type of subscription you have.

     

    To help you determine your eligibility for a refund, I recommend checking out this comprehensive article: Refund Eligibility Guide. It provides detailed information on the refund policy and what steps you need to take.

     

    If you need any assistance or have further questions after reviewing the article, please don’t hesitate to reach out.

     

    ~Amal

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