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MaoXiuJin
MaoXiuJin
Participating Frequently
Nov 4, 2026 4:36 AM UTC
Question

Web page login is normal, but app login is abnormal.

The uploaded video shows that after successfully logging in via Microsoft Edge, the page fails to redirect to the mobile app, and logging in separately through the app consistently displays a failure message. This is a major vulnerability on your side. Please fix it as soon as possible. thank you.

    7 replies

    MaoXiuJin
    MaoXiuJinAuthor
    Participating Frequently
    Nov 7, 2026 7:48 AM UTC

    ​@Meenakshi Negi Hello, Meenakshi Negi, manager. I’m very glad to receive your prompt and attentive reply! However, so far, both logging in successfully through the page and then being redirected to the app, and logging in directly within the app, have failed. Since I have many PDF files stored in cloud storage, this is a major vulnerability. Please fix it as soon as possible and release an app update. thank you.

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    MaoXiuJin
    MaoXiuJinAuthor
    Participating Frequently
    Nov 4, 2026 1:16 PM UTC

    ​@Meenakshi Negi  Hello, Manager Meenakshi, I can't see the text of your reply below my question. Please send it again. thank you

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      PriyankaVishwakarma
      Community Manager
      PriyankaVishwakarmaCommunity Manager
      Community Manager
      Nov 4, 2026 2:34 PM UTC

      Hello@MaoXiuJin,


      Thank you for letting us know. There was a temporary display glitch on the page, which has now been corrected. You should now be able to see Meenakshi's response beneath your original post.


      If the reply is still not visible, please try refreshing the page or signing out and back in, then check again.


      We have forwarded the details to the product team for review and will get back to you with an update.


      Regards,

      ^PV

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        MaoXiuJin
        MaoXiuJinAuthor
        Participating Frequently
        Nov 4, 2026 4:55 AM UTC

        The version of the mobile Acrobat Reader app is 26.10.00 (20261029.153127)

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        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        Nov 4, 2026 11:32 AM UTC

        Hi MaoXiuJin,


        Thank you for reaching out and reporting this. We are sorry to hear that you are experiencing issues with logging in. We will share the details with our team to investigate the matter. If we need more information, we will be sure to get back to you.

        We appreciate your patience.


        Thanks,

        Meenakshi

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          MaoXiuJin
          MaoXiuJinAuthor
          Participating Frequently
          Nov 4, 2026 4:54 AM UTC

          The version of the mobile Acrobat Reader app is 26.10.00 (20261029.153127)

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          MaoXiuJin
          MaoXiuJinAuthor
          Participating Frequently
          Nov 4, 2026 4:51 AM UTC

          The version of the mobile phone system is iOS 27.2. The version of the mobile Acrobat Reader app is 26.10.00

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