Request for Refund for Accidental Annual Subscription

Help me with this matter and call me

I cancelled the subscription still adobe messaged me that it will get cancelled after a year, i want my refund, as i have cancelled it before 14 days from the day i took the free trial , first you deducted money while the 7 days free trial , and i cancelled it on 25th may 2026 after just 5 days and still you are not cancelling it just not to give me my money

Hello,

I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I forgot to cancel the 7-day free trial before it ends. My Wells Fargo was charged with the amount of $19.99 month subscription and when I go to cancel it, it says it will charge me $99.00

I understand that it is not easy to make a refund/cancellation decision immediately but I hope to be considered as I am still a student and I can't afford to make such a large amount of charges when I only used it twice when I first signed up.

I really am hoping to be refunded as I need the money for my tuition/college fees. I just forgot to cancel before the free trial ends. If you could please help me with the refund/cancellation as I cannot afford it. 

Thank you. 
 

Dear Adobe Customer Support,

Good day.

I am writing to formally request a refund for my recent Adobe subscription purchase. Due to unforeseen circumstances, I am no longer able to continue using the service, and I would like to request a cancellation along with a refund for the amount charged.

Kindly assist me with the refund process and inform me of any necessary steps or requirements to proceed. I forgot to cancel the 7-day free trial before it ends. My Gcash was charged with the amount of ₱1,624.00 as the 1 year subscription of the app. And Im still a student and i really appreciate if you grant a request refund

Thank you for your time and consideration.

Hi ​@Jaxon1236 
 

Hope you are doing well and I'm really sorry for the stress this has caused, especially with school on the line. 
 

A couple of things to know up front: Adobe's annual plans purchased through the App Store are billed by Apple, not Adobe directly, so the refund has to go through Apple. The good news is Apple does grant refunds for situations like this, especially when a trial converts to a paid plan and you weren't ready for it.
 

Here's what I'd recommend doing right away:

1.Request a refund from Apple: Go to reportaproblem.apple.com, sign in with your Apple ID, find the Adobe charge, and select "Request a refund." 

2.Cancel the subscription so it doesn't renew again next year.: On your iPhone or iPad, go to Settings > tap your name at the top >Subscriptions >find Adobe >tap Cancel Subscription. 

3.For the future, when you only need Adobe for one school document, ask your school first, most schools and universities offer Adobe Creative Cloud to students. 
 

About your App Store being blocked: once you either get the refund or the charge clears, that hold should lift and you'll be able to download apps again. Cancelling the subscription on its own won't undo the existing charge, so the refund request is required.
 

I hope this gets resolved quickly for you. 
 

~Amal

In hindi me bataye

Hi there 

I hope you are doing well, and I'm sorry for the trouble. 

I have passed on your request to our billing team internally for review. Once the plan is cancelled with the refund, you will receive a confirmation email.