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Participant
July 8, 2025
Answered

Request for Refund for Accidental Annual Subscription

  • July 8, 2025
  • 1 reply
  • 287 views

Good day.

 

I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I forgot to cancel the 7-day free trial before it ends. My Gcash was charged with the amount of ₱1,624.00 as the 1 year subscription of the app. 

 

I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase.

 

I really am hoping to be refunded as I need the money for my tuition fee for my college studies. I have no means to purchase such huge amount of money. I really need the money for my studies. I just forgot to cancel before the free trial ends.

 

Please help me with the refund. I can't afford that amount and accidentally purchased the 1 year subscription and forgot to cancel the free trial. Google Play won't allow me to refund that's why I am humbly asking ffor your consideration.

 

Attached below are proofs of payment and purchases. Please let me know if you need more proofs and information regarding this request.

 

Thank you for your understanding and time. I really hope to hear from you soon.


Kind regards,
Ally

Correct answer Amal.

Hi there 

 

I hope you are doing well, and I'm sorry for the trouble. 

 

I have passed on your request to our billing team internally for review. Once the plan is cancelled with the refund, you will receive a confirmation email. 

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 8, 2025

Hi there 

 

I hope you are doing well, and I'm sorry for the trouble. 

 

I have passed on your request to our billing team internally for review. Once the plan is cancelled with the refund, you will receive a confirmation email. 

 

 

Participant
July 8, 2025

Hello! I have received an email that my case got closed, however, the email does not contain any information regarding the refund to take place. 

Amal.
Community Manager
Community Manager
July 9, 2025

Hi there, 

 

Hope you are doing well. 

 

The subscription has already been canceled, and the refund has been initiated. It is expected to be reflected in your bank account within 5–7 business days.