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Participant
July 10, 2021
Question

Cancelar suscripción Urgente

  • July 10, 2021
  • 1 reply
  • 800 views

Es una gran vergüenza que cobren dinero a los usuarios confie en una aplicacion como esta en modo de prueba de 7 días. Hace no más de 4 horas leí que tenía una prueba de suspensión de 7 días y al rellenar los datos de mi tarjeta bancaria me cobraron. Necesito cancelar la suscripción y exijo la devolución de dicho importe. 

 

Gracias. 

 

1 reply

Ria Tagra
Inspiring
October 30, 2021

Hi @Ladislao5CD4 

 

Sorry for the delayed response.

 

If you have accidentally subscribed to Adobe Acrobat Premium, don’t worry you can delete the subscription from the store you purchased it.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 Cancel subscription: iOS 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

Cancel Subscription: Android 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

    

Regards

Ria