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June 7, 2024
Answered

구독 취소해주세요

  • June 7, 2024
  • 1 reply
  • 340 views

1년 결제만 했는데 올해 또 결제시도가 있었고

결제정보가 바뀌어 결제가 되지는 않았습니다.

 

This topic has been closed for replies.
Correct answer S_S

Hello @ubin378952896bh3,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3VHwwdo)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3VHwwdo)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
June 17, 2024

Hello @ubin378952896bh3,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3VHwwdo)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3VHwwdo)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.