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구독 취소 환불

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한달치 잘못 구독 갱신해서 구독 취소 하고 아무것도 안 했는데 환불 받을 수 있을까요?

Amal.Réponse

Legend

Hi there,

I hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account and confirmed that you’re currently subscribed to the Acrobat Pro desktop application. To cancel your subscription, please follow the steps outlined in this guide: How to cancel your Adobe plan.

Tip for future inquiries: For questions related to the Acrobat desktop app, we recommend posting them in the Adobe Community forums here: Acrobat Community Forum. This will help you get faster and more targeted support.

L

lianyuan_3535

Participant

안녕하세요.

체험판을 사용할려고 하였는데 몇달치 결제가 되어버렸습니다.
환불 및 취소 부탁 드립니다.
감사합니다.

Traduire

G

gifted_grace7335

Participant

무료 체험판으로 한 프로그램이 결재되어 ㅠㅠ 환불요청합니다ㅠㅠ 무료체험판 한번외에는 결재하지 않았습니다.

Traduire

Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account and unable to find any active plan/subscription. If you have used a different Adobe ID for the purchase, please share it with us via private message so we can track it further and assist you better.

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B

bliss_6673

Participant

어도비 결제한 적이 없는데 매달 26,400원이 결제되고 있는 것을 확인했습니다.

지난 3월인가, 4월에 플랜 구경을 하다가 결제까지는 시도해본 적은 있는데 결국 하지 않았습니다.

그런데 4월 1일, 4월 22일, 6월 30일에 총 3번 KCP라는 이름으로 결제가 되었습니다.

로그인 해봐도 플랜 결제 내역은 없는데 왜 돈이 빠져나가고 있는 걸까요?

이 문제 해결할 수 있도록 문의드립니다. 빠른 확인 부탁드려요.

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A

Anshul_Nautiyal

Legend

Hi @bliss_6673,

Thank you for reaching out. Upon checking, I couldn’t find any active subscription associated with the Adobe ID used to post this query.

It’s possible that a subscription was unintentionally created under a different email address. We recommend checking any alternate email accounts you may have used with Adobe.

If you’re still unable to locate the subscription, you may consider contacting your bank to dispute the charges. You can also reach out to our Adobe Support team for further assistance at: https://adobe.ly/43K6CbL

Let us know if you need further assistance.

Regards,
^AN

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H

hyun_4393

Participant

3달치 잘못 구독 갱신해서 한번도 사용한 적 없는데, 구독 취소 및 환불 안내 부탁드립니다.

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Souvik Sadhu

Legend

Hi @hyun_4393,

Hope you are doing well. Thanks for writing in!

I checked your email address registered on the community, and you have an active subscription for Creative Cloud All Apps.

This community board is for questions/issues related to Acrobat Reader for Mobile.

You may want to follow the steps shared by Amal above, or reach out to our billing team on Social Media.

They can be reached at:

Facebook @ Adobe

X (formerly Twitter) @ AdobeCare.

Hope this helps.

Regards,
Souvik.

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A

Astonishing_outfit9206

Participant

구독을 취소 환불요청합니다

Traduire

Amal.Réponse

Legend

Hi there,

I hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account and confirmed that you’re currently subscribed to the Acrobat Pro desktop application. To cancel your subscription, please follow the steps outlined in this guide: How to cancel your Adobe plan.

Tip for future inquiries: For questions related to the Acrobat desktop app, we recommend posting them in the Adobe Community forums here: Acrobat Community Forum. This will help you get faster and more targeted support.

Traduire

A

Admired_work9139

Participant

안녕하세요.
두 달전 체험판을 시작해서 프로그램을 확인해보고 사용하기 어려울 것 같아 사용하지 않았습니다.
최소를 하지 못했습니다.
카드 갱신을 하지 않아 결제가 미뤄지다 자동으로 결제되었습니다.
6월 1일 04:36 26,400원
6월 1일 04:36 39,600원
7월 19일 19:37 39,600원이 결제 되었습니다.
단 한 번도 사용하지 않았고 프로그램도 삭제했던 상태였습니다.
환불을 부탁 드리겠습니다. 감사합니다.

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Souvik Sadhu

Legend

Hello @ᄋ33759243xcfe,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)