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July 2, 2023
Question

요금

  • July 2, 2023
  • 1 reply
  • 242 views

저는 프리미엄 무료체험을 신청하긴 했으나,유료 결제 그 이전에 구독을  끊었고, 단 한번도 이 앱을 사용한적이 없는데, 13.500원이나 결제되어 연락드립니다..ㅜ

진짜 편집 및 변환은 단 한번도 쓴적이 없는데 혹시 환불이 가능할까요..? 부탁드립니다

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1 reply

S_S
Community Manager
Community Manager
July 3, 2023

Hello @민지3083323290ua,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.