현서38172352elj1

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잘못 결제했는데 환불가능한가요

Forum|Forum|1 year ago
June 21, 2024
1 reply
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급하게 써야할 일이 있어서 1주일 체험판 쓰고 결정하려 했는데 , 그냥 13500원 돈 나가고 1주일 체험판도 아니었습니다. 구독취소를 해놓기는 했습니다. 환불해주세요. 쓸일도 이제 더이상 없습니다.

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Correct answer S_S

Hello @현서38172352elj1,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Hope this helps.

Thanks,

Souvik.

Community Manager

Correct answer

Community Manager

Hello @현서38172352elj1,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4eySc2P)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Hope this helps.

Thanks,

Souvik.