Answered
환불 요청. 무료평가판 구독이었는데 결제되었어요
10월 25일 수요일에 무료체험을 등록하여 사용했
는데 13500원이 결제되었음을 오늘 발견하였습니다. 7일 무료체험 이후 결제되는 것이 맞는데, 왜 이렇게 무료체험 당일 결제가 된 것인지 이해가 가지 않습니다.
당일 이후로 일주일이 지난 지금까지는 사용하지 않아서 환불을 받고싶습니다.
Souvik SadhuCorrect answer
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Dec 1, 2023 3:49 AM UTC
Hello @규혜33305846cjvl,
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.
Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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