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Participant
March 21, 2025
Question

환불 요청

  • March 21, 2025
  • 1 reply
  • 186 views

일러스트 구독 취소가 잘 안돼서 2월이랑 3월에 30,800원씩 결제가 되고있습니다 환불 부탁드립니다

한번도 사용하지 않았습니다. 

1 reply

jane-e
Community Expert
Community Expert
March 28, 2025

@haerim_7163 

 

You posted to Acrobat Reader Mobile, which is free. What did you subscribe to?

 

Jane

Participant
March 29, 2025
일러스트 구독했어요 2월 3월 사용하지 않았어요 환불해주세요
jane-e
Community Expert
Community Expert
March 29, 2025

Do you mean Adobe Illustrator? Or Acrobat Reader Mobile where you posted?

 

You didn't give us a lot of details, so this is general information.

 

Did you cancel the plan? Use these steps:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Did you subscribe to a plan with an annual commitment (deeply discounted) and cancel before the year was up? See here if you will get a refund:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Jane