Participant

Answered

18.10.00 "Could not open (filexx.pdf) due to an unknown error. Please try again later."

Forum|Forum|7 years ago
October 15, 2018
2 replies
2176 views

ios 12.0.1 Acrobat 18.10.00

All my pdf files were working fine opening in Acrobat Reader iPad thru Other Locations / OneDrive. After the ios update to 12.0, unable to open majority of the files on OneDrive with error msg of "Could not open (filexx.pdf) due to an unknown error. Please try again later." Updated Acrobat from 18.09.13 to 18.09.14 and now to 18.10.00 and STILL unable to open my files with the same msg.

iOS

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Correct answer MobileDeveloperCK

Hi The Gooch, mikeWhyment,

We just released Acrobat Reader 18.10.02 to the App Store.

This release addresses the problem with OneDrive.

Please update to 18.10.02 and let us know if it works for you.

Thank you for your patience!

MobileDeveloperCK

Community Manager

Correct answer

Community Manager

Hi The Gooch, mikeWhyment,

We just released Acrobat Reader 18.10.02 to the App Store.

This release addresses the problem with OneDrive.

Please update to 18.10.02 and let us know if it works for you.

Thank you for your patience!

Participant

I can confirm it is working again, however disappointed it took so long to resolve.

Thanks

Mike

derek lau @ adobe.com

Adobe Employee

hi The Gooch,

Thank you for reporting this issue to us and I'm sorry for any inconvenience.

We are aware of the problem and are investigating it.

Thank you for your patience,

-derek

Participant

Hi Derek,

Any update on progress?

Many thanks

Mike

derek lau @ adobe.com

Adobe Employee

hi The Gooch,

Currently, we are working on the issue.

Thank you for your patience in advance while we work on it,

-derek