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avni_erbey
avni_erbey
Known Participant
May 2, 2026
Question

26.4.0.44605 version does not allow to enter/change/write on huawei 2026 tablet

  • May 2, 2026
  • 3 replies
  • 24 views

26.4.0.44605 version does not allow to enter/change/write on Huawei matepad 2026 model tablet. If I download apk from Acrobat site, it works fine. If I accept updates than it stops. It turns to unpaid version. This MUST be solved URGENT.

    3 replies

    avni_erbey
    avni_erbeyAuthor
    Known Participant
    May 5, 2026

    If I download old apk from acrobat site, it works fine. If I download AppGalery apk file which is always the latest version, it does not work. If I make the update from GBox or Play Store in GBox then it does not work. All update options works as if I am free user.

     

    All permissions are given to acrobat. It see and write any folder. It means it has right reach all folders, all files on the tablet.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    May 5, 2026

    Hi there 

     

    Thanks for shairng the information, please give us some time to get this investigated by the engineering team. We will keepyou posted as soon as we get any update.

     

    ~Amal

      avni_erbey
      avni_erbeyAuthor
      Known Participant
      May 4, 2026

      Hi Amal,

       

      New version released  . 26.4.1.44656 and the stiuation is the same. I can enter, write. I can not do anything. As if I am free user. This stiuation occured by the previous update. It was normal before the update.

      I Cleared Cache and Data. I did it again. It does not help. 

      Only old version apk file works fine. By the way it does not matter to use apk new version file or GBox/Play Store update. Both does not work. Only old version apk file is working fine. 25.12.1.41780

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      May 5, 2026

      Hi ​@avni_erbey 

      Thanks for the update. We have raised this issue to our engineering team and they are working on it and need some specific details as listed below:

      • Which tool are trying to use to enter/change/write? What is the workflow/steps you are taking?
      • How are you accepting the updates as Google play store is not on Huawei tablets?

      ~Amal

       

       

       

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      May 4, 2026

      Hi there 

       

      Hope you are doing well and sorry for the trouble. 

       

      Would you mind sharing more details about the issue you are exepriencing

      • Which tool are trying to use to enter/change/write? What is the workflow/steps you are taking?
      • “If I accept updates than it stops” How are you accepting the updates as Google play store is not on Huawei tablets?
      • Please share a small recording of the steps you are taking and the issue as it occurs for more clarity.
      • Are you signed in after the update when the issue happens?
      • Also, does the issue affect all files or only certain PDFs?
      • What is the version of the OS you are using?

       

      Please try the steps below and see if that works:


      1.Check Sign-in Status
      Open Acrobat > Tap Profile > Make sure you’re signed in with the correct Adobe ID.Try signing out and signing back in.


      2. Check App Permissions
      Go to device Settings > Apps > Acrobat > Permissions
      Ensure storage and file access are allowed.
       

      3.Clear Cache/Data
      Settings > Apps > Acrobat > Storage > Clear Cache (and Data if needed)
      Then reopen and sign in again.

      4.Avoid Auto Updates (temporary workaround)
      Since the APK version works, you can continue using it and disable auto-updates for now until this is resolved.

      5.Check Subscription Status
      If you’re using premium features, confirm your subscription is active and linked to the same Adobe ID.

       

      Let us know how it goes. 

       

      ~Amal

       

       


       

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