3 Issues Covert File, Unable to sign PDF, Adobe Crashes

Question

Hello I have been using the Adobe premiere on my iPad for over a year now, last week I have been unable to utilize the software experiencing the following 3 issues

1.Combine files, I get an error code in red that states "Cannot Covert Your File".

2. I am unable to sign a PDF that was emailed back to me that I previously sent for a signature

3. Each time a enter a search for a file the site crashes and goes away leaving me to open the adobe app again.

Can someone please help me with the issues for it was working fine clear up to last week.

Thanks,

RS

Ria Tagra · Answer

Hi,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?

We did try to replicate the behavior of all three issues on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

For iOS Adobe Reader Mobile version: 21.03.00

For more help refer to:
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards
Ria

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