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April 16, 2025
Answered

3 x different figures have come out of my account so far and it’s not even been 2 weeks yet

  • April 16, 2025
  • 1 reply
  • 111 views

So I got the free trial for my phone and laptop plus the AI subscription for $7.99. I got the annual trial at $32.  I also got the adobe scan for $16,49.  When I try and find my subscription it says iit can't find any except for what is in my apple subscriptions which is the scan app.  This is the third payment I've now had come out and it's not even been two weeks that I've had these apps or accounts.  I need to be able to view my account so I know when and what to expect to come out.  Can someone please tell where to find this as it's not through my iPhone App Store 

Correct answer Meenakshi Negi

Hi jakkeigh_xoxo,

 

Thank you for reaching out.

 

We checked your account and see that you have Acrobat Pro, AI Assistant For Acrobat, and Adobe Scan Premium subscriptions listed under your account. You can view your subscription under Plans in your Adobe account. Please use the steps suggested in the following help document to view or make any changes to your subscription: https://adobe.ly/4lQh6ib

 

As you have an Acrobat Pro subscription under the same Adobe ID, it will also work for your Adobe Scan application. So, if you wish, you can cancel the Adobe Scan premium subscription. Please use the steps suggested in the following help document: https://adobe.ly/3GetZSH

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
April 16, 2025

Hi jakkeigh_xoxo,

 

Thank you for reaching out.

 

We checked your account and see that you have Acrobat Pro, AI Assistant For Acrobat, and Adobe Scan Premium subscriptions listed under your account. You can view your subscription under Plans in your Adobe account. Please use the steps suggested in the following help document to view or make any changes to your subscription: https://adobe.ly/4lQh6ib

 

As you have an Acrobat Pro subscription under the same Adobe ID, it will also work for your Adobe Scan application. So, if you wish, you can cancel the Adobe Scan premium subscription. Please use the steps suggested in the following help document: https://adobe.ly/3GetZSH

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi