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lyn_44
Participant
December 2, 2024
Question

7 day trial

  • December 2, 2024
  • 1 reply
  • 85 views

I signed up to the 7 day free trail, and the features aren't available to me. I also need to sign in every time I launch the app. This isn't going to attract new customers continuing on with this platform. I wanted to trail the app before deciding to purchase to see if its right for me. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 6, 2024

Hi @lyn_44,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind trying out the steps below and let us know if it helps:

Go to your phone's settings-> Apps-> Acrobat-> Clear Data & Cache. Once done, restart your device and check again.

 

If it does not work, please help us with a few details for further investigation:

1. The App version of Acrobat you use (go to Home-> Profile-> About Acrobat);

2. The device and OS details;

3. A screen recording showing the entire event of what happens.

 

Look forward to hearing from you.


-Souvik

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