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Participant
November 14, 2025
Question

7 day trial in the app

  • November 14, 2025
  • 1 reply
  • 23 views

Hi.

I installed the app 2 day ago tried to use the 7 days trial offered by the app and you had charge me 16€ for the first month.

Thanks

 

1 reply

creative explorer
Community Expert
Community Expert
November 16, 2025

@Kriminal666   because you made your post in the Acrobat Reader Mobile forum, this would mean you may have made the purchase on your mobile device on the Google Play Store, you need to contact them directly. Adobe does not have access to your accounts and billings.  A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. Now, if you are a past user have used a trial versions and then cancel it, the company may not cancel it and charge you for the app. 

Here’s how to cancel based on your subscription type:


Here’s how to cancel based on your subscription type:
https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427706

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