Puikwan33776049hrhu

Participant

Question

7 day trial of Acrobat Pro it has charged my account immediately

Forum|Forum|2 years ago
November 21, 2023
1 reply
167 views

When trying to arrange the 7 day trial of Acrobat Pro it has charged my account immediately. I did not want to take on the subscription before I tried this out so can I please have a refund of the monthly charge? I noticed that in other questions the trial is only on annual subscriptions but this was not made clear and I wanted to make sure I wasn't charged the full annual amount. Please resolve for me as 9.99 is expensive if I don't want to progress. Thank you

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Community Manager

Community Manager

Hello @Puikwan33776049hrhu,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.