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A
ali28368128sgb5
Participant
February 12, 2023
Question

A recovery of an erased sheet

  • February 12, 2023
  • 1 reply
  • 1095 views

Hi, I accidentally erased a Google sheet in adobe in my phone, the sheet was saved in my google drive. Now I can't find it in anywhere, I mean it is not even in trash for my sheets and I can't find it to recover... any ideas where it may have gone so I will be able to recover it... thanks in advance for any help

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 13, 2023

Hi @ali28368128sgb5,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

The option "delete," as the name defines, deletes the files from the original location. To remove a file from the list in Acrobat Reader Mobile, you should use the "Remove from recent" option.

 

If the file is removed from your Google Drive, I am afraid you would need to contact the creator to get the file reversed or a new copy to access.

 

Hope this clarifies the question.

 

-Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

A
ali28368128sgb5Author
Participant
February 14, 2023

Thanks for the reply Souvik, 

the thing is if I delete a file in my google drive it goes to the "bin" (which Acrobat doesn't have at all) and it can easily be recovered later. People can make mistakes right???
However when I did delete a GOOGLE SHEET file which was located in my GOOGLE DRIVE through ACROBAT, it didn't even go to a bin in my google drive. it disappeared from everywhere.... how is that possible? Acrobat has a right to delete files in google drive permanently🤷🏻‍♂

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 15, 2023

Hi @ali28368128sgb5,

 

Yes. This is a designed behavior from Acrobat Reader Mobile as of now. We are aware of this and are looking to make a few tweaks in the upcoming updates.

 

-Souvik.

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