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Participant
April 19, 2025
Answered

abnormal function

  • April 19, 2025
  • 1 reply
  • 172 views

The pdf text recognition function is abnormal. Slowly and automatically exits during the conversion process, and a message indicating that the conversion fails is displayed.

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Acrobat mobile app you are using? Tap on the profile icon > About Acrobat. Also, check for any pending/missing updates and try updating the app from the App/Play Store, and reboot the device once.

 

If it still doesn't work please log-out of the app and re-login and check.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

Let us know how it goes.

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 6, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Acrobat mobile app you are using? Tap on the profile icon > About Acrobat. Also, check for any pending/missing updates and try updating the app from the App/Play Store, and reboot the device once.

 

If it still doesn't work please log-out of the app and re-login and check.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

Let us know how it goes.