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Participant
February 20, 2024
Answered

Abo kündigung

  • February 20, 2024
  • 1 reply
  • 745 views

Ich habe letztes jahr ein jahresabo gestartet was ich aber sowieso schon nie haben wollte und habe es dann gekündigt. Nach diesem jahr in dem ich unnötig mein geld ausgegeben habe wurde direkt ein neues abo gestartet was ich selbst nicht getätigt habe. Und genau aus diesem grund will ich eine Rückerstattung und eine kündigung

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Correct answer S_S

Hello @Aldino35573695k3km,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
February 21, 2024

Hello @Aldino35573695k3km,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.