Abo Verlängert

Question

Wieso geht mein Abo nicht obwohl es verlängert wurde ,und das auch automatisch? Bin wieder in der Test Version

Souvik Sadhu · Answer

Hope you are doing well. Sorry for the trouble with using Acrobat.

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/40PA2VW)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this helps.

Thanks,

Souvik.

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