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benito_0871
benito_0871
Participant
November 14, 2024
Question

Abo Verlängert

  • November 14, 2024
  • 1 reply
  • 214 views

Wieso geht mein Abo nicht obwohl es verlängert wurde ,und das auch automatisch? Bin wieder in der Test Version

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 17, 2024

Hi @benito_0871,

 

Hope you are doing well. Sorry for the trouble with using Acrobat.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/40PA2VW)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this helps.

 

Thanks,

Souvik.

benito_0871
benito_0871Author
Participant
November 25, 2024
Danke

Aber es kommt dan Fehler 12.
Oder sie sind schon angemeldet mit einem anderem Konto. Habe aber nur eins
.

Freundliche Grüße
Amal.
Community Manager
Amal.Community Manager
Community Manager
November 27, 2024

Hi there

 

Hope you are doing well and sorry for the trouble, If you are referring to domain error 12, please go through the correct answer marked in the similar discussion https://adobe.ly/4eSynCt and see if that works.

 

 

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