Skip to main content
Amal.
Amal.Correct answer
Legend
Aug 20, 2025 3:35 PM UTC

Also, 120 TL was taken from my credit card this month. What is this?


Hi there 

 

Hope you are doing well and sorry for the trouble.

 

To manage your subscription and raise a refund request, please check the steps shared in the help article https://adobe.ly/4msQEuP and see if that helps. 

 

~Amal

4 replies

Amal.
Legend
Sep 2, 2024 9:31 AM UTC

Hi there,

 

I hope you're doing well, and thank you for reaching out.

 

I’ve reviewed the Adobe account associated with the Adobe ID you're using on this community and couldn’t find any active subscriptions. If you made your purchase using a different email address, please provide it via DM, so we can assist you further.

 

~Amal

Translate
Participant
Aug 20, 2025 12:27 PM UTC

I accidentally marked the annual membership subscription. I realized that later. I canceled my annual subscription. However, they wanted nearly 2500 TL from me. I was forced to pay that amount. I didn't think it was ethical to pay. I want this money back.

Translate
Participant
Aug 20, 2025 12:30 PM UTC

Also, 120 TL was taken from my credit card this month. What is this?

Translate