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Prissou06000
Prissou06000
Participant
June 8, 2026
Question

Abonnement pas activé

  • June 8, 2026
  • 3 replies
  • 12 views

Bonjour 

J'ai acheté un abonnement mais il ne s'active toujours pas merci

    3 replies

    Prissou06000
    Prissou06000Author
    Participant
    June 8, 2026

    Comme ça fait 2h30 

    Prissou06000
    Prissou06000Author
    Participant
    June 8, 2026

    Ça n'a rien changé 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    June 8, 2026

    Hi there 

     

    Since the plan was purchased recently, please give it some time (1-2 hrs) and then try again. If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

    ~Amal

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    June 8, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have recently purchased the Acrobat Premium plan. Please try to logout of the application, reboot the device once and re-login using your Adobe credentials and see if that helps. 

     

    Let us know how it goes. 

     

    ~Amal

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