Abonnement Prenium payé mais non actif

Question

J´ai souscrit en septembre auprès Apple un abonnement Prenium annuel. Cependant je n'ai pas le service. Adobe me demande de souscire un abonnement. Qui dois-je contacter pour avoir le service de l'abonnement souscrit, je souhaite également être remboursée des deux mois où je n'ai pas eu le service.

Ria Tagra · Answer

Hi @Josepha Pro

Thankyou for reporting this to us. Make sure you are not getting confused between your Apple ID and your Adobe ID. Till then please try to restore your subscription once using the below steps.

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

Let us know how it works on your end. We are also looking into this issue. We will get back to you with an update as soon as possible.

Regards

Ria

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