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Nadege.3
Nadege.3
Participant
May 16, 2026
Answered

Abonnements

  • May 16, 2026
  • 1 reply
  • 14 views

Bonjour, 

je vous écris car chaque mois, je suis prélevé de ma banque pour un abonnement que j’aurai chez vous pourtant je ne pense pas en avoir un. Pouvez-vous regarder dans votre base de données et l’annuler s’il vous plaît. 

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account and unable to track any active/paid plan. Please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works. 

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 18, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account and unable to track any active/paid plan. Please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works. 

     

    ~Amal

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