Absent connection between devices

Question

From the 30th of June I encountered an unpleasant problem: when I modify a starred file on my tablet and then open Adobe on my PC or on my mobile phone, the changes are saved but the files' order doesn't change according to their opening date - for example, I modified a file today (6/07) but if I open Adobe on another device it shows another date (for example 5/03, the date I saved it in the cloud, even if it's got che changes I made). Besides this, some starred files "disappear" from the home page even if I've already opened and modified them (they do not appear in the "starred" section so that I have to go to the cloud everytime to look for them manually). How can I solve these problems? I've also tried my account disconnection from every device and the app disinstallation but the app is not working still.

Tariq Ahmad · Answer

Hi @superels,

Thanks for reaching out, and sorry for the troubled experience.

To assist you further, we need to discuss this issue internally with our product teams, and we need the following details.

- Tablet - Make, Model, and OS version.

- Phone - Make, Model, and OS version.

- PC - OS version and Acrobat version.

Please let us know if all the devices are connected to the same network when you test this behavior. Please ensure you are logged in with the same Adobe ID on Adobe apps across devices.

If you could share a video of the problem, that would be very helpful for discussing this issue and handling it internally.

~Tariq

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