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vincyc98002150
Participant
January 27, 2019
Answered

Access denied

  • January 27, 2019
  • 2 replies
  • 2013 views

I signed in with my ID on my ipad, and it said:

longer have access to this service. Please contact Adobe Customer Support  ( http://www.adobe.com/support/contact/ ) if you believe this is an error.

But  I can sign in for other kinds of product of Adobe on PC or Ipad

Could u guys plz tell me how can I fix it?

    Correct answer Meenakshi Negi

    Hi Vincyc,

    I have checked your account with the email address that you used to sign-in into the Forums.

    The Adobe ID that you are using is registered from China.

    The Acrobat.com services are not available in your Geolocation i.e. China.

    This is why you are getting the access denied message/error.

    Hope that answers your query.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    2 replies

    R
    ROXMAN_Art✓Gallery
    Participant
    February 27, 2025

    I have tryed to login with my mobile on adobe contributor and it says sorry your access has been denied whyy?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    January 30, 2019

    Hi Vincyc,

    I have checked your account with the email address that you used to sign-in into the Forums.

    The Adobe ID that you are using is registered from China.

    The Acrobat.com services are not available in your Geolocation i.e. China.

    This is why you are getting the access denied message/error.

    Hope that answers your query.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    A
    AZMOR
    Participant
    March 9, 2024

    I have tryed to login with my mobile on adobe contributor and it says sorry your access has been denied whyy?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 25, 2024

    Hi @AZMOR,

     

    Hope you are doing well. Sorry for your experience with signing in.

     

    Would you mind sharing a screenshot of the error you see?

    This looks like an intermittent issue with the network servers.

     

    Please try again and let us know if everything works fine now.


    -Souvik

     

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