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H
hailung45827753
Participant
April 7, 2020
Question

Access Denied

  • April 7, 2020
  • 1 reply
  • 579 views

When I use my Adobe ID login Adobe Acrobat Reader for PDF which I download from App store in my iPhone, I failed and alert me: Access Denied, You no longer have access to this service. Please contact Adobe Customer Support…But I can login other apps such as PS Express, Lightroom, Adobe Draw with the same ID, Help.

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1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
April 28, 2020

Hi HailunGao,

 

Sorry about the experience.

Since it has been a while you have posted this issue, would like to know if you are still experiencing this issue?

If yes, would you help me with the following information:

  • OS version and app version installed.
  • Device info.
  • Before re-installating the app, what was the issue earlier you were experiencing.

 

Regards,

Tariq 

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