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BH4EHN
Participant
February 21, 2019
Answered

Access denied after login on iPad and iPhone

  • February 21, 2019
  • 1 reply
  • 3061 views

I downloaded Adobe Acrobat Reader from AppStore (https://itunes.apple.com/cn/app/adobe-acrobat-reader/id469337564) on my iPad and iPhone, after login use Adobe ID, next page says (picture below, the same on my iPhone)

Access Denied

You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi there,

I have checked your account with the email address that you used to sign-in into the Forums. The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China. This is why you are getting the access denied message/error.

Let us know if you have any questions.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
February 28, 2019

Hi there,

I have checked your account with the email address that you used to sign-in into the Forums. The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China. This is why you are getting the access denied message/error.

Let us know if you have any questions.

Regards,

Meenakshi

B
BH4EHNAuthor
Participant
March 1, 2019

Very thanks for reply,

So is there any way to use Adobe Reader using this account?

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