Accessing the premium subscription

Question

Hi, I purchased the Adobe Acrobat Premium Monthly subscription through Google Play today for ₹340.
I received the payment receipt and the subscription shows as active in my Google Play account, but when I open the Adobe Acrobat app, it still says I’m a free user.
I’ve already tried restoring the purchase and reinstalling the app, but it still says “Nothing to restore.”
Please help activate my premium access.

Amal. · Answer

Hi there

I hope you are doing well, and thank you for reaching out.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active plan/subscription. Please check the email you have used for the purchase and make sure you are using the same email to log in to the Adobe Acrobat mobile application.

Let us know how it goes.

~Amal

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