Skip to main content
N
Nadia25671898u7d4
Participant
August 16, 2022
Question

Accidentally purchased adobe app

  • August 16, 2022
  • 2 replies
  • 670 views

Hello sir, I've accidentally purchased adobe acrobat app from android.

 

The cellphone is used my my company and they accidentally  subscribed for trial period and today my trial ended and it automatically subscribed for membership and my card got debited with 1 yr charge.

 

So i kindly request you if i can get my refund back as i don't use this app at all. 

 

Order id - GPA.3368-7373-3251-63868

 

Thank you for your help.

 

Sara Ochoa Palau

    This topic has been closed for replies.

    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 16, 2022

    Hi @Nadia25671898u7d4,

    If the purchase was made from Appstore then it's their(Google/Apple) policy that takes over. I am not sure about it, talk to their support staff for more information is all I can suggest for now.

    See the following link for Appstore

    https://support.apple.com/en-us/HT204084

    For Google Playstore see the following

    https://support.google.com/googleplay/answer/2479637#policy

    -Manan

     

    -Manan
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 18, 2022

    @Nadia25671898u7d4 Hi,

     

    Adding to the above information, I suggest you contact your store operator for refund-related queries as they would be in the best position to assist you.

    To start the refund process, please click the below link:

    Request a refund on Google Play - Google Play Help

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 16, 2022

    these are user-to-user forums.  we can't help you.

     

    you MUST contact adobe support asap.

     

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

     

    <moved form using the community>

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices